Our Dealership at Surgenor Cadillac Ottawa in ON
Ottawa’s premier Cadillac dealership offers the very best of the Cadillac brand, where shopping for a new, pre-owned or Certified Pre-Owned Cadillac is a memorable experience every time you visit. Our dealership offers both exceptional sales and service, with our Certified Service Department always matching the factory quality of your Cadillac’s original build. We offer a full suite of GM services with our partners Surgenor GM Ottawa, while providing customers the best possible experience when it comes to the Cadillac brand.
Our community is important to us, as we wouldn’t be where we are today without their tremendous support. While we’re proud to offer the very best Cadillac service in the region, we’re even more proud of the community contributions we’ve been able to make over the past decade. With over $1,000,000 donated over the past 10 years to numerous charities, as well as $100,000 donated in 2020 alone, we appreciate the opportunity to support our community partners. We strive to build connections with our customers and the community we call home, which is why our entire team at Surgenor Cadillac Ottawa looks forward to the decade ahead and the opportunity we have to continue making a difference.
To respond to the ongoing COVID-19, as well as comply with government restrictions, we’ve implemented a COVID-19 policy to protect and serve our customers safely at our dealership. Please read below to view our new rules and procedures in place at our location.
- Singular Entrance: Employees & customers are to only use one entrance to the dealership.
- Sanitization: Frequent sanitization is done throughout the dealership, especially on high-traffic touchpoints. Professional cleaning is done nightly at the dealership.
- Loaners & Test Drive Preparation: Every time a staff member or customer uses a loaner or a test-drive vehicle, the vehicle will be thoroughly cleaned.
- Test Drive & Valet Service: We encourage the use of out-of-dealership and virtual test drives. We also offer vehicle maintenance valet pickup.
- Service Work Preparation: Our service technicians will wear dispoasable gloves during work, as well as our service advisors.
- Sanitizing Locations: We have hand sanitizer dispensers located across our dealership, which we encourage our staff and customers to use frequently.
- Handwashing: Our staff will practice consistent handwashing, and we ask that you please refrain from handshakes.
- Mandated Isolation: Any staff who have travelled abroad (including the United States) are required to self-isolate for 14 days.
|Monday||8:30AM to 7:00PM|
|Tuesday||8:30AM to 7:00PM|
|Wednesday||8:30AM to 7:00PM|
|Thursday||8:30AM to 7:00PM|
|Friday||8:30AM to 6:00PM|
|Saturday||9:00AM to 5:00PM|
Your reviews are an important part of our business, as it allows us to learn where and how we can improve for future customers. We’d love to receive a review from you to hear your valued feedback. Click the link below to our Google My Business profile to leave your feedback! For first-time visitors, please visit the link to read real customer testimonials about our dealership!
We’ve adapted to serve you from the comfort of your home just as effectively as from our physical dealership location. We’ve made it easy through our revamped website, which is home to many forms, such as ones that make it easy to book an appointment or order parts. For more immediate or direct inquiries, our phone lines are always open during business hours for our team to quickly answer any questions you may have! If you prefer an in-person visit, our dealership is open and operational in accordance to COVID-19 protocols, and we’re ready to assist.